Frequently Asked Questions
Answers to all your questions about tabaja
From opening an account to withdrawing a bonus — find detailed answers to the most common questions from Bangladeshi players all on one page.
Whether you are new to tabaja or a long-time player — it is natural to have questions. On this page we have provided clear and straightforward answers to the most frequently asked questions about account registration, depositing and withdrawing money via bKash and Nagad, the welcome bonus, cricket betting, slots and live casino games, and responsible gaming. If you cannot find the answer to your question, our 24/7 Bengali live chat support is always ready.
Account and Registration
To open an account at tabaja you need an active mobile number, a valid email address and your full name. The registration process is fully available in Bengali and takes just a few minutes. You must be at least 21 years old.
No. Only one tabaja account can be opened per mobile number or email address. If multiple accounts are found under the same person's name, they may be suspended and any associated bonuses may be cancelled. Always use a single account.
If you have login issues, first clear your browser's cache and cookies and try again. If you have forgotten your password, use the "Password Recovery" option on the tabaja Login page. If the problem persists, contact our 24/7 live chat or email us at [email protected].
Yes, identity verification may be required at the time of withdrawal. You will generally need to upload a clear photo of your National ID (NID) or passport. This is done to ensure the security of your account and to prevent financial fraud.
Absolutely. The entire tabaja platform is mobile-friendly. Register, log in and play games easily from any Android or iOS smartphone browser. You do not need to download a separate app — everything is available in the web browser.
Deposits and Withdrawals
Deposits via bKash are generally instant — in most cases the money is added to your tabaja wallet within a few seconds to a maximum of 2-3 minutes. If there is a delay due to a network issue, contact support with your transaction ID.
Yes, deposits via Nagad are also nearly instant. The process is the same — select Nagad on the payment page, enter the amount and confirm from your Nagad app. The minimum deposit amount is ৳300 for all methods.
The typical processing time for withdrawals at tabaja is just 5–30 minutes. The minimum withdrawal amount is ৳1,000. You can withdraw via Rocket, Upay or bank transfer. Withdrawals are faster when your account is fully verified.
tabaja does not charge any deposit or withdrawal fees. However, your bKash, Nagad or bank may apply their own transaction charges — this depends on the rules of the relevant service provider. Contact your mobile banking service directly for the latest information.
tabaja supports transfers through major banks in Bangladesh — including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank and many more. The minimum deposit amount is ৳300 and the minimum withdrawal is ৳1,000. Bank transfers may generally take a little longer.
You can cancel a withdrawal request before processing has begun. Once processing has started, cancellation may not be possible. If urgent, contact us quickly via live chat — our support team is available 24/7 to assist.
Games and Gameplay
To bet on BPL (Bangladesh Premier League) matches, log in to tabaja and go to the Cricket section. Select your preferred match from the match list, choose your market (match winner, toss, number of runs, etc.) and enter your bet amount and confirm. Live betting is also available during the match.
RTP is the theoretical return rate of a slot or casino game — it is the mathematical average of what percentage of total bets the game returns to players over the long term. A higher RTP means a greater chance of getting more back over the long term. However, RTP does not guarantee the outcome of any individual spin or bet — each round is independent and random.
tabaja features games from multiple internationally recognised top game developers including PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming and Ezugi. All games use verified random number generators (RNG) to ensure fair play.
Yes. tabaja's live casino — live roulette, live baccarat, live blackjack — can all be played effortlessly in a mobile browser. Real dealer streams from Evolution Gaming and Ezugi are optimised for mobile devices. Make sure you have a stable internet connection for the best experience.
Some games are available in demo mode, where you can understand the game without using real money. Spribe's Aviator and several PG Soft slots are available with this option. Winnings in demo mode are not withdrawable — it is for practice only.
Bonuses and Promotions
tabaja's welcome bonus is 200% on your first deposit, up to a maximum of ৳5,000. For example: if you deposit ৳1,000 you will receive a ৳2,000 bonus — giving a total balance of ৳3,000. The bonus is added automatically when you make your first deposit after opening a new account.
A wagering requirement means the bonus money must be bet a specified number of times before it can be withdrawn. tabaja's welcome bonus wagering requirement is 25 times. This means if you receive a ৳2,000 bonus, you will need to place a total of ৳50,000 in bets before withdrawing. See the Terms and Conditions page for full details.
tabaja's VIP program has 4 levels: Bronze, Silver, Gold and Platinum. You can move up the levels gradually by playing regularly. Weekly cashback is higher at higher levels — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum.
Cashback is calculated every week based on your VIP level and added to your wallet. You will receive weekly cashback of up to 0.2% at Bronze level, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum. Contact support for more information on receiving cashback.
Yes, tabaja runs special promotional offers during T20 World Cup, IPL or BPL seasons and during festivals such as Eid or Pohela Boishakh. Check the promotions page regularly or ask us in live chat to stay updated on these offers.
Safety and Responsible Gaming
Yes. tabaja uses the latest SSL encryption technology to keep all your personal and financial information secure. Your data is not shared with third parties. Visit the Privacy Policy page for full details of our security practices.
tabaja is for players aged 21 and above only. Age is verified at registration and proof of age may be required during account verification. Keeping minors away from gaming is an important part of our responsible gaming policy.
tabaja offers several responsible gaming tools: setting your own deposit limits, taking a temporary break (cooling-off period) or full self-exclusion. Visit the Responsible Gaming page or let us know in live chat to use these features.
Yes, tabaja's live chat support is active 7 days a week, 24 hours a day and provides service entirely in Bengali. For technical issues, payment queries or gaming problems — you can contact us via live chat or at [email protected].
If you notice suspicious activity, change your password immediately and inform us via live chat or at [email protected]. Our security team will investigate quickly and if necessary will temporarily suspend the account to ensure its protection. Keeping two-factor authentication (2FA) active keeps your account more secure.
Need more help?
Live Chat Support
Our Bengali-speaking support team is online 24/7 for any questions you have. Chat directly — average response time is very fast.
Email Support
For complex matters or if you need to send documents, email us at: [email protected] — we will respond in the shortest possible time.
Terms and Conditions
Visit our Terms and Conditions page for complete rules on bonuses, payments and accounts.
Still have questions?
Contact support
Our Bengali support team is by your side 7 days a week, 24 hours a day. Come to live chat and talk to us directly.
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