tabaja's Privacy Policy

01Introduction

tabaja ("we", "our", or "platform") is a trusted online gaming and betting service provider in Bangladesh. We take the privacy of our users seriously and are fully committed to protecting your personal information.

This privacy policy will inform you about what types of information we collect while you use the tabaja platform, how that information is used, who it may be shared with, and what steps we take to protect your information.

By using tabaja's website or services, you will be considered to have fully accepted the terms described in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team with any questions.

02Information We Collect

tabaja collects different types of information in different situations. Details are provided below:

2.1 Registration Information

When you create an account on tabaja, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Current and permanent address
• National ID card or passport number (for identity verification)
• Preferred language and currency selection

2.2 Financial Information

To ensure secure transactions, we collect:

• bKash, Nagad, Rocket, or Upay account number (verified)
• Bank account details (if required)
• Deposit and withdrawal history
• Transaction date, time, and amount

2.3 Device and Technical Information

We may automatically collect the following information:

• IP address and device type
• Browser information and operating system
• Session duration and page visit data
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Betting history and game play records
• Win and loss data and bonus usage history
• List of preferred games and session times

03Purpose of Data Use

tabaja uses collected information only for the following legitimate purposes:

3.1 Service Operation and Improvement

• Ensuring your account is created and managed properly
• Processing deposits and withdrawals
• Improving the quality of the gaming platform and enriching the user experience
• Identifying and resolving technical issues

3.2 Identity Verification and Security

• Completing the KYC (Know Your Customer) process
• Preventing fraudulent activity
• Ensuring account security
• Taking appropriate measures to prevent money laundering

3.3 Communication and Support

• Sending important account-related notifications
• Responding to customer service inquiries
• Informing you about relevant offers and promotions (only with your consent)

3.4 Legal Obligations

Retaining and providing information where legally required, fulfilling regulatory authority requirements, and assisting in dispute resolution.

04Data Retention Period

tabaja retains your personal information only for as long as necessary or legally required.

• For active accounts: the full period while the account remains active
• For closed accounts: a minimum of five years from the account closure date (for legal requirements)
• Financial transaction data: for the period specified under applicable tax and regulatory laws
• Marketing consent data: deleted as soon as possible after consent is withdrawn

Once the specified period has passed, we permanently delete your information or irreversibly anonymize it using secure methods.

05Data Disclosure and Sharing

tabaja never sells your personal information. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted third-party organizations to provide specific services such as secure payment processing, identity verification, technical infrastructure management, and fraud prevention. These partners are given only the minimum information necessary to complete their designated tasks and are bound by strict confidentiality agreements.

5.2 Legal Obligations

In the case of a court order, lawful government directive, or regulatory authority request, we are legally required to provide applicable information. We ensure legal consultation before making any such disclosure.

5.3 Business Restructuring

In the event of a merger, acquisition, or asset sale, user data may be transferred. In such circumstances, we will notify you in advance and the new authority will be required to uphold the standards of this policy.

06Cookies and Tracking Technologies

tabaja uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login sessions, managing security tokens, and remembering language preferences. They cannot be disabled.

6.2 Functional Cookies

These help provide a personalized experience by remembering your preferences, language selection, and information from previous sessions.

6.3 Analytics Cookies

These collect statistics about site usage that help us improve the quality of our service. This information is collected in anonymous form.

You can control or reject cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit some functionality of the site.

07Third-Party Services and Links

The tabaja platform uses software from various game providers. These organizations — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — have their own privacy policies. Your gaming data within the game software may also be processed on their systems.

During payment processing, the policies of financial service providers such as bKash, Nagad, Rocket, and Upay apply. These organizations operate independently to ensure transaction security, and their own terms and conditions apply to their services.

tabaja is not responsible for the privacy practices of third-party service providers. We encourage you to read their respective privacy policies.

08Your Rights

As a registered user of tabaja, you have the following rights:

8.1 Right to Access Information

You have the right to request detailed information about what data we hold about you.

8.2 Right to Correct Information

If any of your stored information is incorrect, you can request that it be corrected. Some information can be updated directly from account settings, while other cases may require assistance from our support team.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for legal, regulatory, or contractual reasons.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes and unsubscribe from promotional communications.

8.5 Right to Data Portability

You may request a copy of the information held about you in a structured, commonly used format.

To exercise these rights, contact us at [email protected]. We are committed to responding to your request within 30 days.

09Data Security Measures

tabaja has put in place industry-standard technical and organizational measures to protect your information:

• Use of SSL/TLS encryption technology for all data transfers
• Application of advanced encryption algorithms for storing sensitive information
• Two-Factor Authentication facility
• Regular security audits and vulnerability assessments
• Strict internal access controls and a minimum-necessity policy for data access
• Regular data protection training for staff
• Around-the-clock monitoring system to detect suspicious activity

Even so, transmitting information over the internet is not entirely risk-free. We strive to ensure the highest level of protection, but no system can be guaranteed to be 100% secure. If you suspect any security issue, please notify us immediately.

10Privacy of Minors

tabaja is an adults-only platform. Our services are intended only for those aged 21 and above.

We do not intentionally collect personal information from anyone under the age of 21. Age verification at the time of registration is a core part of our process.

If we become aware that a person under the age of 21 has created an account, we will immediately close that account, delete all associated information, and arrange to return any deposits.

If you believe that an underage person has registered on our platform, please notify us immediately.

11Changes to Privacy Policy

tabaja reserves the right to change or update this privacy policy from time to time. Such changes may occur:

• Due to new legal or regulatory requirements
• As a result of new features being added to our services
• To improve data protection practices
• To bring clarity based on user feedback

If any significant changes are made, we will send a notification to your registered email and display an appropriate notice on the website. Continued use of the platform after the changes will be considered acceptance of the revised policy.

The "Last Updated" date at the top of this page always indicates the date of the most recent revision. Previous versions can be provided upon request.

12Contact Us

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us:

To learn more, please also read our Terms & Conditions and Responsible Gaming pages.